This site provides a new foundation for management, a foundation that does not involve or require managing people. The new foundation is based on an understanding of organizations as performance networks in which it is the quality of the deliverable transactions between groups and individuals that determines whether a task or goal is successfully achieved or accomplished. By deliverable transactions is meant what parties deliver to each other in terms of their communications, the things they produce (e.g., data or information), or the services they provide (e.g., IT repair). The quality of transactions refers to whether what is delivered is complete, accurate, on time and does what was promised.
In this new foundation, management involves creating, maintaining, and managing the agreements that allow for reliable, high quality transactions that result in successful goal achievement. In this new foundation, we stop managing people (they don’t like it and it doesn’t reliably work). Rather, we engage with people and manage agreements.