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If you want to increase satisfaction at work, talk about the things people like. If you want to increase dissatisfaction, talk about what makes them unhappy. I recently talked to a manager – let’s call him Roy – whose company had completed a series of employee satisfaction surveys. It turns out that although Roy’s unit scored Continue reading Conversations Can Lower Satisfaction Laurie and I recently conducted a training program on The Four Conversations for a group of project managers. Since most of the managers were from the same organization, they all encountered the same problem when given an assignment. Rather than being told a due date or deadline by when the assignment was to be completed, Continue reading “High Priority” Isn’t A Deadline On September 29, I started my MBA class on Leading and Managing Change in Organizations. Unlike my prior classes, this is a mix of working professional and fulltime students. One of the questions I asked them was “What’s important to you? What do you really want out of this class?” Although there were a variety of Continue reading Motivating Others Is Easy IF You Stop Trying To Do you ever have trouble getting people to give you what you want when you want it? Do you find yourself explaining things over and over to people with the expectation that if they really understood what you wanted and why, they would give it to you? It could be that you are using the Continue reading Stop Explaining and Start Asking Laurie and I recently wrote a piece on “good promises” for Net Speed Fast Tracks. They provide training resources for organizations and have many great people, like Margaret Wheatley, provide material for them and their clients. The article was based on one of our newsletter articles in which we talk about what it takes to Continue reading Good Promises – Read and Hear We often get upset with ourselves when we forget something. We also get upset with others when they forget. It seems we think that people are suppose to remember and that forgetting is somehow a mistake – particularly if it something important to us. No doubt forgetting causes problems, particularly when other people depend on Continue reading Forgetting is the Norm – So Remind Them |
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