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How often have you heard (or made) one of the following complaints (or some variation thereof): We have a real communication problem here. The absence or inadequacy of communication is one of the most frequently voiced complaints in the Continue reading Effective Workplace Communication Requires Using the Right Conversation  If you want to increase satisfaction at work, talk about the things people like. If you want to increase dissatisfaction, talk about what makes them unhappy. I recently talked to a manager – let’s call him Roy – whose company had completed a series of employee satisfaction surveys. It turns out that although Roy’s unit scored Continue reading Conversations Can Lower Satisfaction I recently participated in a book group discussion about The Four Conversations with the managers of COSI, the science museum in Columbus Ohio. Our topic for this session was Initiative Conversations, which are used anytime you want to propose or recommend a new idea, project, or undertaking that involves others. Initiative Conversations tell people what Continue reading Just Tell Me Why On September 29, I started my MBA class on Leading and Managing Change in Organizations. Unlike my prior classes, this is a mix of working professional and fulltime students. One of the questions I asked them was “What’s important to you? What do you really want out of this class?” Although there were a variety of Continue reading Motivating Others Is Easy IF You Stop Trying To One of the most frequent complaints I hear from managers has to do with accountability: “No one is accountable for that”, “Things would work a whole lot better if people were accountable”, “We need more accountability around here.” I agree, accountability is missing and most organizations could definitely use more of it. Unfortunately, managers are Continue reading We Are Looking in the Wrong Place for Accountability |
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