It’s What You Deliver That Matters

I recently played golf with someone I didn’t know prior to our playing together.  As we walked down the first fairway, he asked, “What do you do?” Asking people what they do is a polite and socially acceptable way of getting to know them.  It’s completely normal and completely appropriate. But in the workplace, what

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Not Responding Can Cost You

A former Mastery of Execution student sent me the link to a great blog article posted by Fast Company entitled “2010: The Year of Saying ‘I Got It’ “.  The focus of the article, written by Lynette Chiang,  is how companies, as well as individuals, have gotten into the habit of not responding to inquiries

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