Inspiration Is Not Enough

By Jeffrey Ford, on February 18th, 2010

During a recent meeting with a group of managers from COSI in Columbus, OH, one of them asked about the role of inspired understanding in getting people to do things.  She was proposing that the primary difference between effective managers and less effective leaders was that effective leaders presented their ideas in a more compelling

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February 18th, 2010 | Tags: , , , | Category: Accountability, Closure Conversations, Credibility, Leadership, Performance, Performance Conversations | One comment | http://professorford.com/2010/02/18/inspiration-is-not-enough/trackback/

Want More Credibility? Own Up and Apologize

By Jeffrey Ford, on February 4th, 2010

Credibility is essential to being an effective leader.  One of the most powerful ways to build credibility is to own up to something that didn’t work and apologize for it.

When Ed Koch was mayor of New York, he was concerned about the number of accidents resulting from bikers darting in and out of traffic. Determined

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February 4th, 2010 | Tags: , , , , | Category: Apology, Closure Conversations, Credibility, Leadership | Leave a comment | http://professorford.com/2010/02/04/want-more-credibility-own-up-and-apologize-2/trackback/