Effective Workplace Communication Requires Using the Right Conversation

By Jeffrey Ford, on May 12th, 2010

How often have you heard (or made) one of the following complaints (or some variation thereof):

We have a real communication problem here.
They don’t tell us anything, and when they do tell us, it’s not much.
They never give us enough information.

The absence or inadequacy of communication is one of the most frequently voiced complaints in the

Continue reading Effective Workplace Communication Requires Using the Right Conversation

May 12th, 2010 | Category: Communication, Effectiveness, Performance Conversations, Understanding Conversations, Using Conversations | Leave a comment | http://professorford.com/2010/05/12/effective-workplace-communication-requires-using-the-right-conversations/trackback/

Conversations Can Lower Satisfaction

By Jeffrey Ford, on January 27th, 2010

If you want to increase satisfaction at work, talk about the things people like.  If you want to increase dissatisfaction, talk about what makes them unhappy.

I recently talked to a manager – let’s call him Roy – whose company had completed a series of employee satisfaction surveys.  It turns out that although Roy’s unit scored

Continue reading Conversations Can Lower Satisfaction

January 27th, 2010 | Tags: , , | Category: Communication, Management, Understanding Conversations, Using Conversations, using-the-four-conversations | Leave a comment | http://professorford.com/2010/01/27/conversations-can-lower-satisfaction/trackback/