How Do I Get My Boss to Change?

I am occasionally asked by the managers in my classes, “How do I get my boss to do this stuff?”  My answer is often the same, “Get interested in what they are interested in.  Find out what they have their attention on, what they are concerned for, and what they are accountable for and then

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Improving Relationships at Work

I recently had the working managers in my MBA class on execution (as in implementation, not hanging) undertake an exercise to improve relationships with the people with whom they work.  In particular, we were interested in whether or not they could improve their affinity (liking) for people they currently did not like very much.  They

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Inspiration Is Not Enough

During a recent meeting with a group of managers from COSI in Columbus, OH, one of them asked about the role of inspired understanding in getting people to do things.  She was proposing that the primary difference between effective managers and less effective leaders was that effective leaders presented their ideas in a more compelling

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Want More Credibility? Own Up and Apologize

Credibility is essential to being an effective leader.  One of the most powerful ways to build credibility is to own up to something that didn’t work and apologize for it.

When Ed Koch was mayor of New York, he was concerned about the number of accidents resulting from bikers darting in and out of traffic. Determined

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Not Responding Can Cost You

A former Mastery of Execution student sent me the link to a great blog article posted by Fast Company entitled “2010: The Year of Saying ‘I Got It’ “.  The focus of the article, written by Lynette Chiang,  is how companies, as well as individuals, have gotten into the habit of not responding to inquiries

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The Fundamental Error in Managing Others

While flying home from a weekend visit with my son in Houston, Texas, I got a flash of insight into why it is so difficult to train managers to be more effective.  I was reading “The Psychology of Judgment and Decision Making” when I realized managers make a fundamental error in their understanding of what

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