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Credibility is essential to being an effective leader. One of the most powerful ways to build credibility is to own up to something that didn’t work and apologize for it. When Ed Koch was mayor of New York, he was concerned about the number of accidents resulting from bikers darting in and out of traffic. Determined Continue reading Want More Credibility? Own Up and Apologize I recently participated in a book group discussion about The Four Conversations with the managers of COSI, the science museum in Columbus Ohio. Our topic for this session was Initiative Conversations, which are used anytime you want to propose or recommend a new idea, project, or undertaking that involves others. Initiative Conversations tell people what Continue reading Just Tell Me Why Laurie and I recently conducted a training program on The Four Conversations for a group of project managers. Since most of the managers were from the same organization, they all encountered the same problem when given an assignment. Rather than being told a due date or deadline by when the assignment was to be completed, Continue reading “High Priority” Isn’t A Deadline If you read my earlier post on Incentives Don’t Work, then you know that Dan Pink’s TED video raises some interesting questions about incentives. In particular, he raises questions about the role of external incentives and their impact on non-routine, creative, or innovative work performance. His point is well made. Research has long known that Continue reading Incentives Don’t Work? Part II On September 29, I started my MBA class on Leading and Managing Change in Organizations. Unlike my prior classes, this is a mix of working professional and fulltime students. One of the questions I asked them was “What’s important to you? What do you really want out of this class?” Although there were a variety of Continue reading Motivating Others Is Easy IF You Stop Trying To If you want to kill a werewolf, you use a silver bullet. If you want to stop productivity, there are silver bullets that will do that too. To avoid being stopped, know your silver bullets – and make friends with them. Folklore has it that if you want to kill a werewolf, you do it Continue reading Know Your Silver Bullets We often get upset with ourselves when we forget something. We also get upset with others when they forget. It seems we think that people are suppose to remember and that forgetting is somehow a mistake – particularly if it something important to us. No doubt forgetting causes problems, particularly when other people depend on Continue reading Forgetting is the Norm – So Remind Them |
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