Improving Relationships at Work

By Jeffrey Ford, on March 1st, 2010

I recently had the working managers in my MBA class on execution (as in implementation, not hanging) undertake an exercise to improve relationships with the people with whom they work.  In particular, we were interested in whether or not they could improve their affinity (liking) for people they currently did not like very much.  They

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March 1st, 2010 | Tags: , , , | Category: Accountability, Apology, Closure Conversations, Effectiveness, Responsibility | One comment | http://professorford.com/2010/03/01/improving-relationships-at-work/trackback/

Want More Credibility? Own Up and Apologize

By Jeffrey Ford, on February 4th, 2010

Credibility is essential to being an effective leader.  One of the most powerful ways to build credibility is to own up to something that didn’t work and apologize for it.

When Ed Koch was mayor of New York, he was concerned about the number of accidents resulting from bikers darting in and out of traffic. Determined

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February 4th, 2010 | Tags: , , , , | Category: Apology, Closure Conversations, Credibility, Leadership | Leave a comment | http://professorford.com/2010/02/04/want-more-credibility-own-up-and-apologize-2/trackback/